IT Operations Technician

Our client is proud to design and build projects and careers. This requires teams that are as unique as the projects we execute. We are committed to fostering a work environment that embraces Diversity, Equity, and Inclusion (DE&I) for all so their employees and stakeholders benefit from the creative solutions derived as a result of embracing differences.


Qualifications

• This position requires at least two (2) years of experience as a Desktop Support technician or Systems Administrator
• Require fundamental knowledge of Windows 10, 11, and Server functions
• High School Diploma / GED required
• Ability to obtain TS/SCI Clearance with polygraph
• Experience supporting both on-site and remote employees
• Experience managing computer and user accounts and security group membership using both Microsoft's on-prem Active Directory and cloud Azure Active directory
• Experience troubleshooting MS Exchange issues and configuration of user mailboxes, shared mailboxes, and Distribution groups
• Experience analyzing Azure AD / MS Entra user logs
• Experience managing devices in Intune / Endpoint
• Experience troubleshooting OneDrive /SharePoint sites
• Experience with TCP/IP configuration and troubleshooting
• Experience with the maintenance/installation of software and hardware peripherals
• Experience with installing and configuring Windows and Mac operating systems
• Experience with imaging or provisioning PC's and Mac's
• Experience managing application assignments from Intune
• Strong analytical abilities and attention to details
• Experience in troubleshooting, repairing, and configuring of PC and Mac hardware
• Experience updating device drivers and OS patches on workstations
• Troubleshooting/analyzing network connection (Wi-Fi, LAN, VPN) related issues
• Experience installing, configuring, and supporting local and network printers
• Attention to details in completing assigned tasks using ticketing system
• Strong organizational, teamwork and communication skills
• Understanding of the fundamentals of DNS and DHCP services
• Experience in the creation, and maintenance of IT Knowledge Articles for End User and Technical use
• Extensive knowledge in computer deployment and configuration systems
• Be proficient in reviewing and analyzing computer and software event logs
• Exposure to computer screens for an extended period of time
• Sitting for extended periods of time
• Reach by extending hands or arms in any direction
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard
• Listen to and understand information and ideas presented through spoken words and sentences
• Identify and understand the speech of another person

Responsibilities

• The incumbent reports to Dean|Fluor IT manager and resides in Utah
• Troubleshooting PC operating systems and hardware
• Creating and updating solution and How-To guide documentation
• Troubleshooting, installing, repairing and configurating of PC hardware and software
• Installing and configuring of peripheral devices on PC's
• Troubleshooting and resolving network connectivity related issues
• Setting up and connecting mobile devices and PC's to LAN and wireless networks
• Updating device drivers and OS patches on workstations
• Installing, configuring, and supporting local and network printers
• Creating, managing, and maintaining support tickets using an ITSM Ticketing tool
• Selected applicants will be subject to a government background check and drug test
• Be able to create/update/modify scripts to automate workflow
• Communicate information and ideas in speaking so others will understand
• Read and understand information and ideas presented in writing
• Apply general rules to specific problems to produce answers that make sense