Sales Support Specialist

Responsibilities:

• Satisfactorily performing and/or achieving the following Responsibilities are essential duties of the job. Job duties are dispersed by Director of Sales. 
• Coordinating:
  • Coordinate attachment installations, pre-delivery inspections, etc.
  • Issue purchase orders (POs) to the shops for repairs/maintenance
  • Manage hold, reserved, and status updates for equipment.
  • Participate in the process of sales/rental documents and ensure smooth handover for invoicing.
  • Assist with various audits, including inventory and department audits.
• New Products:
  • Assist in managing Ascendum standard spec for new units and attachments.
  • Assist with tracking spec/technical changes on equipment by the OEM.
  • Assist with stocking level of attachments
  • Source attachments based on customer requirements and specs.

• Experience and/or Education: Two-year degree or high school graduate with equivalent work experience.
• Computer Skills:  The employee can use the equipment and software required to accomplish the responsibilities of this position. Strong knowledge of Microsoft Products such as Word, Excel, and Outlook. 
• High proficiency in customer relationship skills. 
• Experience in heavy equipment industry with similar products
• Strong organizational and multitasking skills.
• Attention to detail and accuracy in handling documentation.
• Excellent communication and interpersonal skills.
• Proficiency in data management and record-keeping.
• Familiarity with inventory management systems and CRM software.
• Knowledge of remarketing processes and equipment industry terminology.
• Ability to work independently and collaboratively in a dynamic environment.
• Strong problem-solving and decision-making abilities.
• Discretion in handling confidential company information. 

Physical Demands:

• While performing this job, the employee is regularly required to talk or hear. 
• The position requires the ability to sit for long periods.
• Ability to operate office equipment such as computers, keyboards, and telephones.
• Manual dexterity and fine motor skills for tasks such as typing, filing, and handling paperwork.
• Visual acuity and ability to read and interpret documents.
• The position requires the ability to occasionally lift up to 10 pounds.