Site IT Support Technician

Since 1984 TRS has worked around the world finding and connecting the best talent with businesses and organisations that: design, build, operate, maintain, or support the production of goods and services for a variety of industry sectors covering; oil, gas, chemicals, infrastructure, life sciences, manufacturing, mining, power, renewable energy and public sector.
Fluor is one of the world's largest publicly traded engineering, procurement, construction (EPC) and maintenance companies, providing innovative EPC services to government and private-sector clients in diverse industries.
We are proud to design and build projects and careers. This requires teams that are as unique as the projects we execute. We are committed to fostering a work environment that embraces Diversity, Equity, and Inclusion (DE&I) for all so our employees and stakeholders benefit from the creative solutions derived as a result of embracing differences.
Summary
The role requires a broad range of IT skills including hardware and applications troubleshooting and Site network support within a Windows environment. This is a customer facing role for both Fluor & Iluka initially in Perth with relocation to Eneabba to support construction later in the year.
Excellent technical and communication skills are required with a strong focus on customer satisfaction.
Responsibilities
Duties and responsibilities of the role include, but are not limited to:
General Responsibilities
• To comply with existing HSE requirements to promote a safe working environment in the Perth execution office and at Eneabba construction site
• Report to the Project Information Manager for all aspects of Iluka ERER project support and provide regular feedback to the IT Service Delivery Manager and other team leads.
• Provide regular updates and formal reports on progress and escalate support issues as required
• Attend and contribute to IT Project Services and Service Delivery team meetings and regular project review meetings
• Ensure compliance with Fluor & Iluka IT systems and support processes
Specific Responsibilities
• Deliver efficient IT Site Support services to both Fluor & Iluka project teams
• Provide deskside and IT infrastructure support and troubleshooting
• Provide proactive delivery of services for the resolution of all project IT Support issues
• Deliver installation, maintenance and support of all project end user systems
• Capability to diagnose, research and troubleshoot problems across hardware, software and networks
• Provide support of desktop and laptop hardware and associated printers and peripherals
• Manage support for project mobile phones and audio-visual equipment
• Provide assistance on construction site specific solutions for CCTV, RFID and access control as required
• Ensure compliance with Fluor and Iluka IT processes and procedures for all IT services conducted on the project
• Provide support for MS 365 and the project applications portfolio including CAD and engineering systems as required
Knowledge, Skills and Qualifications
Required
• Experience in a similar Lead IT Services role, preferably in the resources sector or related industry
Desirable
• Construction Site experience for an Engineering, Procurement and Construction Management (EPCM) contractor ITIL Certification
• Experience working with an IT outsourcing partner
Skills
• Enthusiasm and a positive approach to challenges is essential
• Excellent communication skills with a proven customer focused approach
• Exceptional analytical, organisational and workload management skills
• Strong problem solving ability and adaptability to working in a challenging environment
• Proven ability to manage and prioritise workload and effectively engage and delegate as necessary
• Awareness of IT security processes, data protection and privacy issues relevant to a major project
• The ability to network effectively within a distributed team in the management of all project support requirements
• Relevant industry experience in a role
• The ability to function effectively in a demanding construction environment, working within a team and/or autonomously
• Strong awareness of safety in the workplace particularly related to IT services in a construction environment


In order to be considered for this position, current Australian legal working rights are required.
N.B. All candidates will be treated with discretion and only relevant candidates progressing to the next stage of the recruitment process will be contacted.
We are an equal opportunity employer that recognises the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, colour, age, sex, sexual orientation, gender identity, religion, national origin, disability, or any other criteria protected by governing law.