Responsibilities:

• Satisfactorily performing and/or achieving the following Responsibilities are essential duties of the job.
• Learn warranty programs’ rules and requirements for various represented OEMs
• Assist service departments with warranty programs’ rules and requirements
• Learn and understand internal company systems
• Apply warranty guidelines and technical information to service invoices to develop warranty claims
• Understand OEM warranty systems to enter/process warranty claims
• Maintain claim tracking spreadsheets and documentation
• Process warranty credit memos/checks to settle invoices
• Assist in other duties as may be assigned.

• Experience and/or Education: High School diploma and/or trade school completion in appropriate field.
• Computer Skills:  The employee can use the equipment and software required to accomplish the responsibilities of this position. Strong knowledge of Microsoft Products such as Word, Excel, and Outlook. 
• Prior supervisory experience over a technical or parts staff in heavy equipment.
• Possesses good interpersonal skills.
• Knowledge of safe job practices & regulations related to OSHA and MSHA.
• Aptitude for repairing, troubleshooting, and servicing equipment in a shop environment. 
• Basic mechanical knowledge of tools and mechanical work for repairing equipment.
• Possesses strong attention to detail.
• Raises issues and concerns promptly.
• Possesses strong verbal and written communication skills. 
• Documents work in a clear and concise manner.
• Possesses and maintains a high degree of confidentiality.
• Possesses and maintains an approachable and friendly demeanor.
• Works independently with minimal direction and oversight. 
• Proven ability to complete work with energy and enthusiasm. 
• Customer orientation toward service and building relationships. 
• Compatible to working branch hours and extended days as needed. 

Physical Demands:

• Being able to meet the Physical Demands of the job is an essential duty of the job.
• While performing this job, the employee is regularly required to talk or hear. 
• The position requires the ability to sit, stand and walk for long periods.
• This position requires the ability to stoop, bend, climb and crawl without restrictions. 
• The position requires the ability to occasionally lift up to 50 pounds. 
• Must be able to safely operate and drive a vehicle to meetings and events. 

“We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, or any other criteria protected by governing law.”