Computer Support Tech

Provides in-person analytical and technical support for the installation, repair, preventive maintenance, troubleshooting, upgrades, modifications and enhancements to individual workstations, laptops and related hardware / software. Will provide similar support for Apple devices, including Mac desktops, laptops, and smartphones with future support of Linux based computers.

Troubleshoots software and hardware questions, issues, problems and failures with workstations, laptops, related hardware / software; this may include more complex and challenging matters that require research and initiative to resolve. Activities include recognition, research, isolation, resolution, and follow-up actions.

Screens and diagnoses internal inquiries and work requests for maintenance of computers. Identifies incidents, issues, questions and problems that are beyond the scope of the work group and refer those to higher-level End User Support staff members or to other IS groups.

May recommend changes to existing procedures. Works with end users as necessary to assure they know and follow new and existing procedures.

Assures that all activities are documented and reported according to Parsons and IS standards.

Regularly follows up with end users to ensure that questions, issues and problems have been resolved to the user?s satisfaction.

Maintains knowledge of current trends in the development of end user hardware and software.

May work with third-party vendors and contractors in handling routine installation, maintenance and use of their products and services.

Assists with project mobilization activities; may work with projects having to do with IT infrastructure hardware, as directed.

Assists with office moves, consolidations, and closures.

Onsite support will be provided in home office as well as remote regional support with some business travel, as needed.