Customer Relationship Manager

Job Title: Customer Relationship Manager

Location: Gurgaon

 

Key Responsibilities:

• Develop and implement strategies for building customer relationships and improving customer satisfaction.
• Manage customer complaints and resolve them in a timely and efficient manner.
• Collaborate with the sales team to identify new customers and win back former customers.
• Collect and analyze customer feedback to identify areas for improvement and develop new strategies for meeting customer needs.
• Oversee the relationship with customers handled by your team.
• Plan and manage communication campaigns to engage customers.
• Identify and implement opportunities for upselling and cross-selling.
• Coordinate with other teams to ensure consistency in customer interactions and streamline the customer experience.
• Monitor and report on customer satisfaction metrics.
• Maintain a comprehensive understanding of the organization’s products or services to provide accurate information to customers.

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• A minimum of 3 years’ experience in customer relationship management or a similar role.
• Excellent interpersonal and communication skills.
• Proficiency in MS Office and CRM software.
• Strong problem-solving and analytical abilities.
• Ability to work collaboratively with cross-functional teams.
• A positive attitude focused on customer satisfaction.

Preferred Qualifications:

• Experience in a leadership role.
• Knowledge of industry-specific customer relationship management practices.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and customer-focused environment.
• Professional development and growth opportunities.