Service Coordinator
Job
Overview
- Rail, Infrastructure and Construction
- Finance, HR and Administration
- Contract
- Texas
We currently seek a high-caliber Service Coordinator for a temporary basis within our client’s team of experienced professionals. Based in Dallas, Texas.
Job Description:
Oversee the daily scheduling, tracking and reporting of service activities for assigned Service teams. Effectively and respectfully interface with customers, service technicians and department staff.
Key Responsibilities:
Responsibilities include, but not limited to:
- Properly schedule and document all daily service activities for assigned Service teams.
- Enter service requests, received via phone, fax and email, into system. Ensure each customer's account information is correctly entered and updated.
- Prioritize service calls. Determine the needs of the customer and match to an appropriately-skilled technician.
- Dispatch service calls in a timely manner. Inform customers of ETAs and notify promptly of any delays, as they occur.
- Collect pertinent account information from new/pending customers for credit verifications/approvals.
- Track daily progress of service calls.
- Issue purchase orders (POs) and enter data into system accordingly. Track/resolve open POs. Coordinate with Accounting through doc-link system.
- Communicate with customers to ensure work performed meets or exceeds their expectations. Arrange follow-up visits, as necessary.
- Respond to customer inquiries and resolve or escalate customer concerns or complaints, as appropriate.
- Assist with scheduling preventative maintenance calls per customer's scope of service and as directed by Service team supervisor.
- Assist with managing the defect warranty process, ordering parts, maintaining sufficient inventory, scheduling, billing, and other duties as needed.
- Collect daily technician time-cards. Review each for accuracy and promptly enter information into system.
- Process incoming field paperwork from assigned Service teams, including work orders, JHAs, payroll, extra work authorizations, inspection sheets, expense reports and vendor invoices.
- Meet with assigned Service team supervisors weekly. Identify and coordinate upcoming work, through to completion.
- Maintain the Graphical Schedule Board for assigned Service teams. Enter appointments for all technician activity. Maintain a 2-week look-ahead schedule for confirmed and unconfirmed work. Close out appointments for work completed.
- Regularly monitor reports on open POs, open/complete service calls, and PM schedule and profitability.
- Facilitate and maintain a cohesive and respectful work environment.
- Perform additional assignments as requested/needed.
Qualifications:
Skills, Knowledge, Qualifications & Experience:
- High school diploma or equivalent
- 5+ years of progressive experience in dispatch, administration, and customer service
- Thorough understanding of business/industry practices, standards and processes
- Thorough understanding of and respect for safety and OSHA rules and regulations
- Excellent motivational and team-building qualities
- Strong written and verbal communication skills
- Strong organizational and problem solving skills
- Advanced computer skills (MS Office); WennSoft experience a plus
- Outstanding customer service skills and the ability to handle multiple demands calmly and politely
- Must be detail-oriented and adept at multi-tasking
Employment Type: Contract Hire
Location of Position: Dallas, Texas
Location Type: Onsite
“We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, or any other criteria protected by governing law.”
TRS Staffing Solutions are an equal opportunities employer, and we welcome you to provide OFCCP data voluntarily here
We are an equal opportunity employer that recognizes the value of a diverse workforce. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.
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