Deskside Technician

Job Summary: We are seeking a skilled Deskside Technician to join our IT support team. The ideal candidate will provide on-site technical assistance to end-users, ensuring the smooth operation of computer systems, hardware, and software. This role requires excellent problem-solving skills, a strong customer service orientation, and the ability to work independently and as part of a team.

Key Responsibilities:

• Provide deskside support to end-users for hardware, software, and peripheral issues.
• Diagnose and resolve technical problems related to desktops, laptops, printers, and other IT equipment.
• Install, configure, and maintain computer systems and software applications.
• Perform routine maintenance and updates on IT equipment.
• Assist with the setup and deployment of new hardware and software.
• Document and track issues using a ticketing system.
• Collaborate with other IT team members to resolve complex issues.
• Educate end-users on best practices and provide training as needed.
• Ensure compliance with company policies and procedures.

Qualifications:

• Associate's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Proven experience as a Deskside Technician or similar role.
• Strong knowledge of Windows and Mac operating systems.
• Familiarity with network protocols and troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Certification in CompTIA A+, Microsoft Certified Professional (MCP), or similar is a plus.

Working Conditions:

• On-site work with occasional travel to other locations as needed.
• Ability to lift and move IT equipment as required.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Collaborative and supportive work environment.